When purchasing women’s clothing, we understand you may have some questions and concerns. The following are our relevant terms and conditions, designed to provide you with clear guidance and solutions:
- Product Defects or Damage
If you find obvious defects or damage upon receiving the goods, please contact customer service within 7 days of receipt. We will review the goods and provide you with a replacement or refund solution.
- Incorrect Item
If the item you received does not match your order, please contact us within 7 days and provide relevant order information and photos. We will arrange a return or exchange and bear the corresponding shipping costs.
- Size Issues
To ensure you purchase the correct shoe size, please refer to our size guide. If the item size is incorrect, you can apply for a return or exchange. Please submit your application within 14 days of receiving the goods and ensure the item is unused.
- Order Cancellation
If you need to cancel your order, please contact customer service before the order is shipped. Shipped orders will be processed according to the return procedure.
- After-sales Support
If you encounter any problems while using the product (such as comfort, maintenance, etc.), please feel free to contact our customer service team. We will provide you with professional advice and support.
- Feedback and Suggestions
We value your opinions and suggestions. If you have any feedback during the shopping process, please contact us promptly. Your feedback will help us continuously improve our service and product quality.
If you encounter any other problems during the purchase process, please feel free to contact our customer service team. We are committed to providing you with a satisfactory service experience. Thank you for choosing and trusting our products!